E-SHOP GENERAL CONDITIONS OF SALE -
The General Selling Condition are set between the customer doing his shopping on the online e-shop www.lactiks.com and the LACTIKS brand belonging to the brand Sila Sport SAS. The customer must been major.
LACTIKS is registered trademark, distributed by the SILA Sport brand with an 6000€ capital located at 26 avenue de la Forêt - 44860 Saint Aignan Grandlieu - France
Mail : firstname.lastname@example.org
Number : 02 28 91 18 14
RCS 803 610 187 Nantes
SIRET : 803 610 187 00020 – 4649Z
TVA Intracommunautaire : FR 42803610187
Director of Publication : David FORTIN
The customer acknowledges having read these General Conditions of Sale and accepts them. The validation of the order by the customer entails the unconditional acceptance of these General Conditions of Sale.
The characteristics of the products you order are indicated on the pages of the site www.silasport.com. LACTIKS is committed to presenting products as faithfully as possible.
All the products offered comply with French legislation.
Only the information on the product sheet has the value of proof between LACTIKS and the buyer. This information can be modified or deleted by the LACTIKS seller.
The SILA seller agrees to ship all products ordered and paid for by the buyer within the limits of available stocks.
If a product were to be out of stock after the finalization of the buyer's order, LACTIKS will inform the customer by email or telephone and undertakes to offer him a choice of:
- A refund equivalent to the value of the broken product
- A credit equivalent to the value of the product out of stock, credited to the customer's account
- An exchange
As part of a refund request, LACTIKS undertakes to reimburse the customer within a maximum of 7 working days from the day of the customer's request. The refund will be made directly to the bank account used for the payment of the order.
The prices of our products are indicated in euros, all taxes included, and do not include any preparation and delivery costs.
The authentic price is that displayed on the product sheet on the date of purchase.
Delivery costs may be charged with your order depending on its total amount and the country of delivery of the order.
All transactions, whatever their origin, are payable in euros. VAT included is French VAT. Its current rate is 20.00.
In the event of a downward or upward modification, this change would be immediately reflected in the prices.
SILA Sport reserves the right to modify its prices at any time.
The total price of the paid order includes:
- The total price of the products purchased, all taxes included, with any discounts deducted
- The costs of preparing the order
- The shipping costs of the order
In the context of commercial operations, flash sales or promotion, the prices displayed may decrease temporarily over a period of time indicated on the site.
These possible price reductions cannot be the subject of a refund request from the buyer if he had paid for the higher-priced product (s) outside the promotion period. Conversely, LACTIKS is required to respect the prices displayed on the day of validation of the order, including in the event of an increase.
Price display error
The prices displayed are subject to visible errors. In the event of an obvious error in the display of prices, LACTIKS undertakes to contact the customer to warn him and to offer him to settle the price difference or to cancel his order if he wishes.
Except in exceptional cases, all the products of an order for a destination in France will be delivered at once. The products will be delivered to the address of a RELAIS point that the customer chooses from a specific list or directly to their home depending on the customer's choice
For orders including one or more products unavailable at the time of dispatch, LACTIKS reserves the right to ship the order without the unavailable products. In this case, the buyer will be reimbursed or credited with a credit equivalent to the amounts of unavailable products.
Upon receipt of the products, the customer must check the condition of the products he has purchased.
For orders with delivery in mainland France, delivery will be made to a RELAIS point or to your home.
The delivery time for France (excluding public holidays and weekends) will be between 3 and 4 working days.
The delivery time is from the dispatch of the order from the LACTIKS premises.
The delivery times announced on the site are valid from the moment the customer receives the order confirmation email.
For delivery to a relay point, the customer has 15 days to pick up his parcel after email notification of its availability. After this period, the package will be returned to LACTIKS who will resume contact with the customer. In the absence of a response, the order will be canceled and the customer reimbursed under the right of withdrawal.
For payments by check, the announced delivery time is the date on which the check is cashed by LACTIKS.
Delivery rates in mainland France are € 5.95 including all taxes.
The shipping costs are inclusive of all taxes. The amount of shipping costs is visible on the "BASKET SUMMARY" page in the purchase tunnel and corresponds to the "Shipping costs including tax" line.
Products can only be returned within the framework of the right of withdrawal. The customer has 7 working days from the date of receipt of his order, to make his return request by contacting Customer Service. He then has 30 days to return the products. For any return request, it is mandatory to contact LACTIKS Customer Service before returning any products. If this was not done, the return request could not be processed upon receipt.
Tel : 02 28 91 18 14
To make a return, it is necessary to validate the terms of the return with Customer Service.
- Product exchange
- Creation of a credit note on the customer's LACTIKS account, to be deducted from your next purchase.
- Refund of the product
- Stick on the prepaid label, received following your request from and clearly indicate the contact details as well as the order number.
Returned products can only be tested products (not worn in training or washed). Gifts offered with products must also be returned (present on invoices, and order history).
RIGHT TO RETRACT
As part of the right of withdrawal, the customer has 7 working days from the date of receipt of his order, to make his return request by contacting Customer Service. He then has 30 days to return the products. Returned products must be in perfect condition, unworn and in their original packaging. In accordance with the provisions of article L 121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for personalized products.
ATTENTION, no right of withdrawal is possible on personalized products
All orders are inclusive of all taxes. To finalize his order, the customer must pay by credit card, check or bank transfer.
ASSETS AND REFUNDS
For any defective products or for a product delivery error on our part, a credit or a refund of all the sums collected (product + shipping costs + return shipping costs, based on La Poste rates) will be offered to customer.
Credit notes and coupons are not applicable to paper orders.
Textiles, glasses and accessories are guaranteed for 1 year.
LACTIKS guarantees its products against any manufacturing defect. Any LACTIKS product returned under warranty and recognized as defective by LACTIKS will be replaced within 8 working days by an identical or even superior model.
Products returned for inspection must be sent carriage paid to our warehouse (address below), along with dated proof of purchase and a letter explaining the reasons for the return.
The warranty does not cover normal wear and tear or damage caused by accident, neglect, abuse or damage resulting from exposure of the product to excessive temperature.
26 avenue de la Forêt
44860 Saint Aignan Grandlieu
The data collected on the site are for internal use only and allow us to process orders. LACTIKS refuses to disclose this information. You agree to give your consent to such use of personal data. In application of the Data Protection Act of 6/01/1978, the customer has the right to access, rectify and oppose the data recorded concerning him. This right of rectification may be exercised at any time by letter sent to our address.
Commercial offers are exclusively reserved and applicable on the LACTIKS website, excluding special notices.
This contract is subject to French law, the language of the contract is French. Any dispute arising in connection with the application or interpretation of this contract will be submitted to the French courts, which have sole jurisdiction.