With LACTIKS, it's 100% satisfied !
You have up to 14 work days after receiving your product to contact our customer service if you wish to return a product. You then have 30 days to return the product.
The return process usually takes maximum 5 days.
Contact our after-sales service:
firstname.lastname@example.org or via our contact page on lactiks.com.
CAREFUL, it is mandatory that you contact our customer service before returning a product, if this hasn't been done, we will not be able to proceed with your return when we receive it.
Before calling our customer service, please make sure to have your order number with you, it will be required to start the return process.
- A product exchange
- Creation of a credit note on your lactiks.com account, deducting the amount off your next purchase.
In case you wish to return a product, read the conditions of return, call our customer service and send the product back to the following address:
26 avenue de la Forêt
44860 Saint Aignan Grandlieu
Conditions of return:
Outside of metropolitan France, all return transport fees are at the customer's charge.
Returns are available only once per order.
If a client wishes to get a refund, transport fees will be deducted from the refund. If the transport fees were offered, the refund will see itself deducted of 5.95 euros, price of the transport fees our company paid.
If a client wishes an exchange, a refund or a credit note on one of the products in an order of multiple articles, any advantage provided by the addition of that product to the order can be canceled, this matter might result in a commercial negotiation with LACTIKS.
Products that have been more than tried on, meaning worn at training and/or washed cannot be returned.
Any goodies offered with the products must also be returned (goodies appear on the invoice).